Face Assistance is a comprehensive program for both organizations and employees. In addition to providing solution partnerships to organizations, it also provides support to employees on individual issues. Face Assistance is available 24 hours a day and provides assistance and support to each employee individually.
*How can employees benefit from this service?
Employees can start benefiting from the services by calling the service number allocated specifically for the organization.
*How does the process work when employees call the service number?
When employees call the relevant line, they are greeted by experienced customer representatives and the support related to the subject or service they request is transferred to the expert.
*From whom and at what time intervals can counseling services be received?
You can receive counseling from expert clinical psychologists and doctors 24 hours a day, 7 days a week, without time and quantity restrictions. It is possible to get information from financial advisors and lawyers between 08:00-20:00 six days a week, except Sunday.
*On which issues can employees receive support?
Employees can receive psychological support for issues such as anxiety, depression, stress, relationship problems at work and in private life, problems with children and sleep disorders. They can also consult experts on medical, financial and legal issues and benefit from Concierge and organization services that make life easier.
*What questions can employees ask Face Assistance?
Employees can call Face Assistance if they are struggling to cope with stress at work or are having difficulty quitting smoking, to improve the success of their teenage children and to communicate better with them. They can also contact Face Assistance to find out which medications they can take while breastfeeding or to get support with a relative's pension calculation problems. Getting expert advice on everyday and important issues can change the course of problems in a positive way.
*Is it possible to meet with experts face to face?
Problems are first evaluated by a specialist psychologist over the phone. If necessary, a face-to-face meeting with a specialized clinical psychologist is scheduled. Employees can benefit from a free face-to-face session offered exclusively for the organization.
*Can employees' families also benefit from the services?
First-degree family members of employees who share the same house can benefit from all services free of charge.
*How much should employees pay?
Face Assistance serves as a contracted service provider for organizations. This service is completely free of charge for both employees and their immediate family members living in the same household.
*Do employees need permission from their manager or Human Resources Department?
It is not necessary to get permission from the manager, Human Resources Department or any other person to receive services from Face Assistance.
no permission is required.
*Can employees trust that their conversations will be kept confidential?
Face Assistance team acts in line with ethical principles. Employees' personal information is never shared with third parties or the organization they work for.
No permission from the manager, Human Resources Department or any other person is required to receive services from Face Assistance.